Refunds and Exchange Policy:
Sorry no refunds on downloads, recordings, sessions, or events after they have been delivered. Exchanges prior to delivery or event date can be made for items or events of the same price, but note there are no refunds on these items.
Refunds may be issued for the following exceptions:
- Workshops and courses held via teleconference are refunded (less $25 processing fee) with notice 3 days prior to the event start date.
- Live, in person workshops are also refunded (less $25 processing fee) with 21 days notice prior to the event, after which there are no refunds or exchanges. We do allow ticket transfers, so you may find someone to take your place.
- We require a minimum number of workshop registrations to run a workshop. If we do not get the required number one month in advance of the workshop, we will need to cancel the event. In the event of a cancellation, your registration fees will be refunded in full. If you are booking airfare or hotels prior to one month in advance, we encourage you to contact our office at firstname.lastname@example.org to confirm that our minimum has been met before booking flights or hotels.
- Private sessions require 48 hour notice of cancellation or the full session rate applies.